Question 1

What are the different markets in which
        Salesforce Live Agent and
        ContactGate compete against each other?

Accepted Answer

Salesforce Live Agent and
        ContactGate compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and ContactGate compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.79%
        market share in comparison to
        ContactGate’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        ContactGate holds the
        246th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        ContactGate in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        6,628 customers and
        ContactGate has
        2 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6626 more customers than
        ContactGate in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        ContactGate has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
ContactGate has more customers in and Georgia.

Salesforce Live Agent Vs ContactGate : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and ContactGate

Comparing the market share of Salesforce Live Agent and ContactGate

Compare Salesforce Live Agent vs ContactGate customers by geography

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