Question 1

What are the different markets in which
        Salesforce Live Agent and
        Channel.io compete against each other?

Accepted Answer

Salesforce Live Agent and
        Channel.io compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and Channel.io compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.86%
        market share in comparison to
        Channel.io’s
        0.21%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Channel.io holds the
        36th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Channel.io in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,009 customers and
        Channel.io has
        1,698 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        5311 more customers than
        Channel.io in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Channel.io has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
Channel.io has more customers in Korea, Japan and United States.

Salesforce Live Agent Vs Channel.io : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Channel.io

Comparing the market share of Salesforce Live Agent and Channel.io

Compare Salesforce Live Agent vs Channel.io customers by geography

Customer Movements for this month

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