Question 1

What are the different markets in which
        Salesforce Live Agent and
        BoldChat compete against each other?

Accepted Answer

Salesforce Live Agent and
        BoldChat compete against each other in
        the Live Chat, Cobrowsing, Mobile Customer Support.

Question 2

How does the market share of
        Salesforce Live Agent
        and BoldChat compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        BoldChat’s
        0.12%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        BoldChat holds the
        48th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        BoldChat in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,156 customers and
        BoldChat has
        961 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6195 more customers than
        BoldChat in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        BoldChat has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
BoldChat has more customers in United States, Canada and United Kingdom.

Salesforce Live Agent Vs BoldChat : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and BoldChat

Comparing the market share of Salesforce Live Agent and BoldChat

Compare Salesforce Live Agent vs BoldChat customers by geography

Customer Movements for this month

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