Question 1

What are the different markets in which
        Salesforce Live Agent and
        ActivEngage compete against each other?

Accepted Answer

Salesforce Live Agent and
        ActivEngage compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and ActivEngage compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.81%
        market share in comparison to
        ActivEngage’s
        0.13%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        ActivEngage holds the
        45th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        ActivEngage in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        6,683 customers and
        ActivEngage has
        1,048 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        5635 more customers than
        ActivEngage in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        ActivEngage has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
ActivEngage has more customers in United States, Canada and France.

Salesforce Live Agent Vs ActivEngage : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and ActivEngage

Comparing the market share of Salesforce Live Agent and ActivEngage

Compare Salesforce Live Agent vs ActivEngage customers by geography

Customer Movements for this month

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