Question 1

What are the different markets in which
        Salesforce Live Agent and
        ActiveHelper compete against each other?

Accepted Answer

Salesforce Live Agent and
        ActiveHelper compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and ActiveHelper compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.80%
        market share in comparison to
        ActiveHelper’s
        0.00%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        ActiveHelper holds the
        218th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        ActiveHelper in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        6,694 customers and
        ActiveHelper has
        4 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6690 more customers than
        ActiveHelper in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        ActiveHelper has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
ActiveHelper has more customers in Germany, Portugal and India.

Salesforce Live Agent Vs ActiveHelper : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and ActiveHelper

Comparing the market share of Salesforce Live Agent and ActiveHelper

Compare Salesforce Live Agent vs ActiveHelper customers by geography

Customer Movements for this month

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