Question 1

What are the different markets in which
        LiveAgent and
        Zoho Desk compete against each other?

Accepted Answer

LiveAgent and
        Zoho Desk compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Zoho Desk compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.32%
        market share in comparison to
        Zoho Desk’s
        0.28%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Zoho Desk holds the
        15th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Zoho Desk in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        Zoho Desk has
        6,057 customers in the
        Knowledge Management
        segment. LiveAgent has
        788 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        LiveAgent and
        Zoho Desk has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Zoho Desk has more customers in United States, India and Canada.

LiveAgent Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Zoho Desk

Comparing the market share of LiveAgent and Zoho Desk

Compare LiveAgent vs Zoho Desk customers by geography

Customer Movements for this month

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