Question 1

What are the different markets in which
        Zoho Desk and
        LiveAgent compete against each other?

Accepted Answer

Zoho Desk and
        LiveAgent compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Zoho Desk
        and LiveAgent compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zoho Desk has a
        0.32%
        market share in comparison to
        LiveAgent’s
        0.27%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        LiveAgent holds the
        15th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        LiveAgent in the
        Knowledge Management segment?

Accepted Answer

Zoho Desk has
        7,296 customers and
        LiveAgent has
        6,018 customers in the
        Knowledge Management
        segment. Zoho Desk has
        1278 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Zoho Desk and
        LiveAgent has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and United Kingdom.
LiveAgent has more customers in United States, United Kingdom and Canada.

Zoho Desk Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and LiveAgent

Comparing the market share of Zoho Desk and LiveAgent

Compare Zoho Desk vs LiveAgent customers by geography

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