Question 1

What are the different markets in which
        Zendesk and
        Yammer compete against each other?

Accepted Answer

Zendesk and
        Yammer compete against each other in
        the Knowledge Management, Communication, Contact Center, Content Marketing Tools, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and Yammer compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        7.81%
        market share in comparison to
        Yammer’s
        0.29%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Yammer holds the
        12th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Yammer in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        171,504 customers and
        Yammer has
        6,426 customers in the
        Knowledge Management
        segment. Zendesk has
        165078 more customers than
        Yammer in this category.

Question 4

What are the countries in which
        Zendesk and
        Yammer has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Yammer has more customers in United States, Australia and United Kingdom.

Zendesk Vs Yammer : In-Depth Comparison

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Comparing the customer bases of Zendesk and Yammer

Comparing the market share of Zendesk and Yammer

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