Question 1

What are the different markets in which
        LiveAgent and
        Yammer compete against each other?

Accepted Answer

LiveAgent and
        Yammer compete against each other in
        the Knowledge Management, Communication, Contact Center, Content Marketing Tools, Customer Experience.

Question 2

How does the market share of
        LiveAgent
        and Yammer compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.32%
        market share in comparison to
        Yammer’s
        0.31%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Yammer holds the
        13th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Yammer in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        Yammer has
        6,629 customers in the
        Knowledge Management
        segment. LiveAgent has
        216 more customers than
        Yammer in this category.

Question 4

What are the countries in which
        LiveAgent and
        Yammer has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Yammer has more customers in United States, Australia and United Kingdom.

LiveAgent Vs Yammer : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Yammer

Comparing the market share of LiveAgent and Yammer

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