Question 1

What are the different markets in which
        LiveAgent and
        UseResponse compete against each other?

Accepted Answer

LiveAgent and
        UseResponse compete against each other in
        the Helpdesk Tools, Knowledge Management, Communication, Contact Center, Customer Experience.

Question 2

How does the market share of
        LiveAgent
        and UseResponse compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.32%
        market share in comparison to
        UseResponse’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        UseResponse holds the
        60th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        UseResponse in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        UseResponse has
        77 customers in the
        Knowledge Management
        segment. LiveAgent has
        6768 more customers than
        UseResponse in this category.

Question 4

What are the countries in which
        LiveAgent and
        UseResponse has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
UseResponse has more customers in United States, United Kingdom and Germany.

LiveAgent Vs UseResponse : In-Depth Comparison

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Comparing the customer bases of LiveAgent and UseResponse

Comparing the market share of LiveAgent and UseResponse

Compare LiveAgent vs UseResponse customers by geography

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