Question 1

What are the different markets in which
        LiveAgent and
        OpenText Decisiv compete against each other?

Accepted Answer

LiveAgent and
        OpenText Decisiv compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and OpenText Decisiv compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.30%
        market share in comparison to
        OpenText Decisiv’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        OpenText Decisiv holds the
        114th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        OpenText Decisiv in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,894 customers and
        OpenText Decisiv has
        4 customers in the
        Knowledge Management
        segment. LiveAgent has
        6890 more customers than
        OpenText Decisiv in this category.

Question 4

What are the countries in which
        LiveAgent and
        OpenText Decisiv has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
OpenText Decisiv has more customers in United States, Canada and Japan.

LiveAgent Vs OpenText Decisiv : In-Depth Comparison

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Comparing the customer bases of LiveAgent and OpenText Decisiv

Comparing the market share of LiveAgent and OpenText Decisiv

Compare LiveAgent vs OpenText Decisiv customers by geography

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