Question 1

What are the different markets in which
        Zendesk and
        OpenText Decisiv compete against each other?

Accepted Answer

Zendesk and
        OpenText Decisiv compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and OpenText Decisiv compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.06%
        market share in comparison to
        OpenText Decisiv’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        OpenText Decisiv holds the
        119th spot.

Question 3

How many customers are acquired by
        Zendesk and
        OpenText Decisiv in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        183,388 customers and
        OpenText Decisiv has
        4 customers in the
        Knowledge Management
        segment. Zendesk has
        183384 more customers than
        OpenText Decisiv in this category.

Question 4

What are the countries in which
        Zendesk and
        OpenText Decisiv has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
OpenText Decisiv has more customers in United States, Canada and Japan.

Zendesk Vs OpenText Decisiv : In-Depth Comparison

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Comparing the customer bases of Zendesk and OpenText Decisiv

Comparing the market share of Zendesk and OpenText Decisiv

Compare Zendesk vs OpenText Decisiv customers by geography

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