Question 1

What are the different markets in which
        Yammer and
        LiveAgent compete against each other?

Accepted Answer

Yammer and
        LiveAgent compete against each other in
        the Knowledge Management, Communication, Contact Center, Content Marketing Tools, Customer Experience.

Question 2

How does the market share of
        Yammer
        and LiveAgent compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Yammer has a
        0.29%
        market share in comparison to
        LiveAgent’s
        0.27%.
        Since it has a better market share coverage,
        Yammer holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        LiveAgent holds the
        15th spot.

Question 3

How many customers are acquired by
        Yammer and
        LiveAgent in the
        Knowledge Management segment?

Accepted Answer

Yammer has
        6,426 customers and
        LiveAgent has
        5,967 customers in the
        Knowledge Management
        segment. Yammer has
        459 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Yammer and
        LiveAgent has more customers?

Accepted Answer

Yammer has more customers in United States, Australia and United Kingdom.
LiveAgent has more customers in United States, United Kingdom and Canada.

Yammer Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Yammer and LiveAgent

Comparing the market share of Yammer and LiveAgent

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