Question 1

What are the different markets in which
        Zendesk and
        KANA Express compete against each other?

Accepted Answer

Zendesk and
        KANA Express compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Email Management, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and KANA Express compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        12.33%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        KANA Express holds the
        112nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        KANA Express in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        164,474 customers and
        KANA Express has
        5 customers in the
        Knowledge Management
        segment. Zendesk has
        164469 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        Zendesk and
        KANA Express has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
KANA Express has more customers in United States, United Kingdom and Netherlands.

Zendesk Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of Zendesk and KANA Express

Comparing the market share of Zendesk and KANA Express

Compare Zendesk vs KANA Express customers by geography

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