Question 1

What are the different markets in which
        Freshworks and
        KANA Express compete against each other?

Accepted Answer

Freshworks and
        KANA Express compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Customer Support Services, Email Management.

Question 2

How does the market share of
        Freshworks
        and KANA Express compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        1.62%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        KANA Express holds the
        112nd spot.

Question 3

How many customers are acquired by
        Freshworks and
        KANA Express in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        37,391 customers and
        KANA Express has
        6 customers in the
        Knowledge Management
        segment. Freshworks has
        37385 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        Freshworks and
        KANA Express has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
KANA Express has more customers in United States, Netherlands and Belgium.

Freshworks Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of Freshworks and KANA Express

Comparing the market share of Freshworks and KANA Express

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