Question 1

What are the different markets in which
        LiveAgent and
        KANA Express compete against each other?

Accepted Answer

LiveAgent and
        KANA Express compete against each other in
        the Customer Experience, Knowledge Management, Contact Center, Email Management, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and KANA Express compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.28%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        KANA Express holds the
        112nd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        KANA Express in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,339 customers and
        KANA Express has
        6 customers in the
        Knowledge Management
        segment. LiveAgent has
        6333 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        LiveAgent and
        KANA Express has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
KANA Express has more customers in United States, India and Belgium.

LiveAgent Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of LiveAgent and KANA Express

Comparing the market share of LiveAgent and KANA Express

Compare LiveAgent vs KANA Express customers by geography

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