Question 1

What are the different markets in which
        LiveAgent and
        EdCast compete against each other?

Accepted Answer

LiveAgent and
        EdCast compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and EdCast compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.32%
        market share in comparison to
        EdCast’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        11th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        EdCast holds the
        67th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        EdCast in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        EdCast has
        60 customers in the
        Knowledge Management
        segment. LiveAgent has
        6785 more customers than
        EdCast in this category.

Question 4

What are the countries in which
        LiveAgent and
        EdCast has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
EdCast has more customers in United States, United Kingdom and Switzerland.

LiveAgent Vs EdCast : In-Depth Comparison

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Comparing the customer bases of LiveAgent and EdCast

Comparing the market share of LiveAgent and EdCast

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