Question 1

What are the different markets in which
        Zendesk and
        EdCast compete against each other?

Accepted Answer

Zendesk and
        EdCast compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and EdCast compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.02%
        market share in comparison to
        EdCast’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        EdCast holds the
        73rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        EdCast in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        184,227 customers and
        EdCast has
        43 customers in the
        Knowledge Management
        segment. Zendesk has
        184184 more customers than
        EdCast in this category.

Question 4

What are the countries in which
        Zendesk and
        EdCast has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
EdCast has more customers in United States, Switzerland and United Kingdom.

Zendesk Vs EdCast : In-Depth Comparison

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Comparing the customer bases of Zendesk and EdCast

Comparing the market share of Zendesk and EdCast

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