Question 1

What are the different markets in which
        Genesys and
        contactSPACE compete against each other?

Accepted Answer

Genesys and
        contactSPACE compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Communication, Customer Experience, Predictive Dialer.

Question 2

How does the market share of
        Genesys
        and contactSPACE compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        2.50%
        market share in comparison to
        contactSPACE’s
        0.01%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        contactSPACE holds the
        20th spot.

Question 3

How many customers are acquired by
        Genesys and
        contactSPACE in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        4,540 customers and
        contactSPACE has
        19 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        4521 more customers than
        contactSPACE in this category.

Question 4

What are the countries in which
        Genesys and
        contactSPACE has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
contactSPACE has more customers in United States, Australia and India.

Genesys Vs contactSPACE : In-Depth Comparison

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Comparing the customer bases of Genesys and contactSPACE

Comparing the market share of Genesys and contactSPACE

Compare Genesys vs contactSPACE customers by geography

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