Question 1

What are the different markets in which
        Zendesk and
        Skype compete against each other?

Accepted Answer

Zendesk and
        Skype compete against each other in
        the Instant Messaging And Chat, Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Skype compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        Skype’s
        0.60%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Skype holds the
        9th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Skype in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Skype has
        37,564 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        127143 more customers than
        Skype in this category.

Question 4

What are the countries in which
        Zendesk and
        Skype has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Skype has more customers in United States, United Kingdom and India.

Zendesk Vs Skype : In-Depth Comparison

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Comparing the customer bases of Zendesk and Skype

Comparing the market share of Zendesk and Skype

Compare Zendesk vs Skype customers by geography

Customer Movements for this month

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