Question 1

What are the different markets in which
        Zendesk and
        LiveChat compete against each other?

Accepted Answer

Zendesk and
        LiveChat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Engagement, Customer Experience, Customer Satisfaction Ratings.

Question 2

How does the market share of
        Zendesk
        and LiveChat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        4.94%
        market share in comparison to
        LiveChat’s
        0.88%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        LiveChat holds the
        11th spot.

Question 3

How many customers are acquired by
        Zendesk and
        LiveChat in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        171,504 customers and
        LiveChat has
        30,668 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        140836 more customers than
        LiveChat in this category.

Question 4

What are the countries in which
        Zendesk and
        LiveChat has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
LiveChat has more customers in United States, United Kingdom and Australia.

Zendesk Vs LiveChat : In-Depth Comparison

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Comparing the customer bases of Zendesk and LiveChat

Comparing the market share of Zendesk and LiveChat

Compare Zendesk vs LiveChat customers by geography

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