Question 1

What are the different markets in which
        Slack and
        Genesys PureCloud compete against each other?

Accepted Answer

Slack and
        Genesys PureCloud compete against each other in
        the Communication, Instant Messaging And Chat, Unified Communications, Auto Dialer, Contact Center.

Question 2

How does the market share of
        Slack
        and Genesys PureCloud compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Slack has a
        8.59%
        market share in comparison to
        Genesys PureCloud’s
        0.07%.
        Since it has a better market share coverage,
        Slack holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Genesys PureCloud holds the
        27th spot.

Question 3

How many customers are acquired by
        Slack and
        Genesys PureCloud in the
        Instant Messaging And Chat segment?

Accepted Answer

Slack has
        597,036 customers and
        Genesys PureCloud has
        4,877 customers in the
        Instant Messaging And Chat
        segment. Slack has
        592159 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Slack and
        Genesys PureCloud has more customers?

Accepted Answer

Slack has more customers in United States, United Kingdom and Canada.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Slack Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Slack and Genesys PureCloud

Comparing the market share of Slack and Genesys PureCloud

Compare Slack vs Genesys PureCloud customers by geography

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