Question 1

What are the different markets in which
        Zendesk and
        SAP Jam compete against each other?

Accepted Answer

Zendesk and
        SAP Jam compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and SAP Jam compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        4.94%
        market share in comparison to
        SAP Jam’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        SAP Jam holds the
        64th spot.

Question 3

How many customers are acquired by
        Zendesk and
        SAP Jam in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        171,504 customers and
        SAP Jam has
        201 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        171303 more customers than
        SAP Jam in this category.

Question 4

What are the countries in which
        Zendesk and
        SAP Jam has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
SAP Jam has more customers in United States, Germany and United Kingdom.

Zendesk Vs SAP Jam : In-Depth Comparison

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Comparing the customer bases of Zendesk and SAP Jam

Comparing the market share of Zendesk and SAP Jam

Compare Zendesk vs SAP Jam customers by geography

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