Question 1

What are the different markets in which
        Zendesk and
        Rocket.Chat compete against each other?

Accepted Answer

Zendesk and
        Rocket.Chat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Rocket.Chat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        Rocket.Chat’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Rocket.Chat holds the
        40th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Rocket.Chat in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Rocket.Chat has
        1,134 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        163573 more customers than
        Rocket.Chat in this category.

Question 4

What are the countries in which
        Zendesk and
        Rocket.Chat has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Rocket.Chat has more customers in United States, Brazil and Germany.

Zendesk Vs Rocket.Chat : In-Depth Comparison

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Comparing the customer bases of Zendesk and Rocket.Chat

Comparing the market share of Zendesk and Rocket.Chat

Compare Zendesk vs Rocket.Chat customers by geography

Customer Movements for this month

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