Question 1

What are the different markets in which
        Zendesk and
        ProProfs Chat compete against each other?

Accepted Answer

Zendesk and
        ProProfs Chat compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and ProProfs Chat compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        ProProfs Chat’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        ProProfs Chat holds the
        62nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        ProProfs Chat in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        ProProfs Chat has
        221 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        164486 more customers than
        ProProfs Chat in this category.

Question 4

What are the countries in which
        Zendesk and
        ProProfs Chat has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
ProProfs Chat has more customers in United States, Canada and India.

Zendesk Vs ProProfs Chat : In-Depth Comparison

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Comparing the customer bases of Zendesk and ProProfs Chat

Comparing the market share of Zendesk and ProProfs Chat

Compare Zendesk vs ProProfs Chat customers by geography

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