Question 1

What are the different markets in which
        Zendesk and
        Nefsis compete against each other?

Accepted Answer

Zendesk and
        Nefsis compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Experience, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Nefsis compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        2.64%
        market share in comparison to
        Nefsis’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        Nefsis holds the
        88th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Nefsis in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Nefsis has
        16 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        164691 more customers than
        Nefsis in this category.

Question 4

What are the countries in which
        Zendesk and
        Nefsis has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Nefsis has more customers in United States, United Kingdom and India.

Zendesk Vs Nefsis : In-Depth Comparison

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Comparing the customer bases of Zendesk and Nefsis

Comparing the market share of Zendesk and Nefsis

Compare Zendesk vs Nefsis customers by geography

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