Question 1

What are the different markets in which
        Zendesk and
        LiveHelp compete against each other?

Accepted Answer

Zendesk and
        LiveHelp compete against each other in
        the Instant Messaging And Chat, Contact Center, Customer Engagement, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and LiveHelp compare in the
        Instant Messaging And Chat market?

Accepted Answer

In the Instant Messaging And Chat market,
        Zendesk has a
        4.94%
        market share in comparison to
        LiveHelp’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Instant Messaging And Chat category, while
        LiveHelp holds the
        75th spot.

Question 3

How many customers are acquired by
        Zendesk and
        LiveHelp in the
        Instant Messaging And Chat segment?

Accepted Answer

Zendesk has
        171,504 customers and
        LiveHelp has
        80 customers in the
        Instant Messaging And Chat
        segment. Zendesk has
        171424 more customers than
        LiveHelp in this category.

Question 4

What are the countries in which
        Zendesk and
        LiveHelp has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
LiveHelp has more customers in United States, Italy and Canada.

Zendesk Vs LiveHelp : In-Depth Comparison

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Comparing the customer bases of Zendesk and LiveHelp

Comparing the market share of Zendesk and LiveHelp

Compare Zendesk vs LiveHelp customers by geography

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