Question 1

What are the different markets in which
        osTicket and
        SolarWinds Web Help Desk compete against each other?

Accepted Answer

osTicket and
        SolarWinds Web Help Desk compete against each other in
        the Helpdesk Tools.

Question 2

How does the market share of
        osTicket
        and SolarWinds Web Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        osTicket has a
        4.29%
        market share in comparison to
        SolarWinds Web Help Desk’s
        0.27%.
        Since it has a better market share coverage,
        osTicket holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SolarWinds Web Help Desk holds the
        36th spot.

Question 3

How many customers are acquired by
        osTicket and
        SolarWinds Web Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

osTicket has
        4,011 customers and
        SolarWinds Web Help Desk has
        248 customers in the
        Helpdesk Tools
        segment. osTicket has
        3763 more customers than
        SolarWinds Web Help Desk in this category.

Question 4

What are the countries in which
        osTicket and
        SolarWinds Web Help Desk has more customers?

Accepted Answer

osTicket has more customers in United States, Germany and Italy.
SolarWinds Web Help Desk has more customers in United States, United Kingdom and Canada.

osTicket Vs SolarWinds Web Help Desk : In-Depth Comparison

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Comparing the customer bases of osTicket and SolarWinds Web Help Desk

Comparing the market share of osTicket and SolarWinds Web Help Desk

Compare osTicket vs SolarWinds Web Help Desk customers by geography

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