Question 1

What are the different markets in which
        LiveAgent and
        SmarterTrack compete against each other?

Accepted Answer

LiveAgent and
        SmarterTrack compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and SmarterTrack compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        10.42%
        market share in comparison to
        SmarterTrack’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        SmarterTrack holds the
        102nd spot.

Question 3

How many customers are acquired by
        LiveAgent and
        SmarterTrack in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,609 customers and
        SmarterTrack has
        4 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        7605 more customers than
        SmarterTrack in this category.

Question 4

What are the countries in which
        LiveAgent and
        SmarterTrack has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
SmarterTrack has more customers in and United States.

LiveAgent Vs SmarterTrack : In-Depth Comparison

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Comparing the customer bases of LiveAgent and SmarterTrack

Comparing the market share of LiveAgent and SmarterTrack

Compare LiveAgent vs SmarterTrack customers by geography

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