Question 1

What are the different markets in which
        LiveAgent and
        ShareNet Help Desk compete against each other?

Accepted Answer

LiveAgent and
        ShareNet Help Desk compete against each other in
        the Contact Center, Customer Experience, Help Desk And Ticketing, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and ShareNet Help Desk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        7.48%
        market share in comparison to
        ShareNet Help Desk’s
        0.00%.
        Since it has a better market share coverage,
        LiveAgent holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        ShareNet Help Desk holds the
        115th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        ShareNet Help Desk in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,845 customers and
        ShareNet Help Desk has
        1 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6844 more customers than
        ShareNet Help Desk in this category.

Question 4

What are the countries in which
        LiveAgent and
        ShareNet Help Desk has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
ShareNet Help Desk has more customers in and United States.

LiveAgent Vs ShareNet Help Desk : In-Depth Comparison

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Comparing the customer bases of LiveAgent and ShareNet Help Desk

Comparing the market share of LiveAgent and ShareNet Help Desk

Compare LiveAgent vs ShareNet Help Desk customers by geography

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