Question 1

What are the different markets in which
        Help Scout and
        ServicePRO compete against each other?

Accepted Answer

Help Scout and
        ServicePRO compete against each other in
        the Field Service Management, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Help Scout
        and ServicePRO compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Help Scout has a
        11.15%
        market share in comparison to
        ServicePRO’s
        0.01%.
        Since it has a better market share coverage,
        Help Scout holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        ServicePRO holds the
        98th spot.

Question 3

How many customers are acquired by
        Help Scout and
        ServicePRO in the
        Helpdesk Tools segment?

Accepted Answer

Help Scout has
        8,137 customers and
        ServicePRO has
        5 customers in the
        Helpdesk Tools
        segment. Help Scout has
        8132 more customers than
        ServicePRO in this category.

Question 4

What are the countries in which
        Help Scout and
        ServicePRO has more customers?

Accepted Answer

Help Scout has more customers in United States, United Kingdom and Canada.
ServicePRO has more customers in United Kingdom, India and United States.

Help Scout Vs ServicePRO : In-Depth Comparison

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Comparing the customer bases of Help Scout and ServicePRO

Comparing the market share of Help Scout and ServicePRO

Compare Help Scout vs ServicePRO customers by geography

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