Question 1

What are the different markets in which
        OTRS and
        Salesforce Desk.com compete against each other?

Accepted Answer

OTRS and
        Salesforce Desk.com compete against each other in
        the Customer Support Services, Help Desk And Ticketing, Helpdesk Tools, Self Service Support.

Question 2

How does the market share of
        OTRS
        and Salesforce Desk.com compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        OTRS has a
        3.10%
        market share in comparison to
        Salesforce Desk.com’s
        0.47%.
        Since it has a better market share coverage,
        OTRS holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Salesforce Desk.com holds the
        27th spot.

Question 3

How many customers are acquired by
        OTRS and
        Salesforce Desk.com in the
        Helpdesk Tools segment?

Accepted Answer

OTRS has
        2,947 customers and
        Salesforce Desk.com has
        449 customers in the
        Helpdesk Tools
        segment. OTRS has
        2498 more customers than
        Salesforce Desk.com in this category.

Question 4

What are the countries in which
        OTRS and
        Salesforce Desk.com has more customers?

Accepted Answer

OTRS has more customers in United States, Brazil and Germany.
Salesforce Desk.com has more customers in United States, United Kingdom and Canada.

OTRS Vs Salesforce Desk.com : In-Depth Comparison

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Comparing the customer bases of OTRS and Salesforce Desk.com

Comparing the market share of OTRS and Salesforce Desk.com

Compare OTRS vs Salesforce Desk.com customers by geography

Customer Movements for this month

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