Question 1

What are the different markets in which
        LiveAgent and
        Salesforce Desk.com compete against each other?

Accepted Answer

LiveAgent and
        Salesforce Desk.com compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Salesforce Desk.com compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        5.61%
        market share in comparison to
        Salesforce Desk.com’s
        0.82%.
        Since it has a better market share coverage,
        LiveAgent holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Salesforce Desk.com holds the
        21st spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Salesforce Desk.com in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        6,018 customers and
        Salesforce Desk.com has
        882 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        5136 more customers than
        Salesforce Desk.com in this category.

Question 4

What are the countries in which
        LiveAgent and
        Salesforce Desk.com has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Salesforce Desk.com has more customers in United States, United Kingdom and Canada.

LiveAgent Vs Salesforce Desk.com : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Salesforce Desk.com

Comparing the market share of LiveAgent and Salesforce Desk.com

Compare LiveAgent vs Salesforce Desk.com customers by geography

Customer Movements for this month

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