Question 1

What are the different markets in which
        osTicket and
        NetHelpDesk compete against each other?

Accepted Answer

osTicket and
        NetHelpDesk compete against each other in
        the Help Desk And Ticketing, Helpdesk Tools, IT Service.

Question 2

How does the market share of
        osTicket
        and NetHelpDesk compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        osTicket has a
        5.35%
        market share in comparison to
        NetHelpDesk’s
        0.04%.
        Since it has a better market share coverage,
        osTicket holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        NetHelpDesk holds the
        63rd spot.

Question 3

How many customers are acquired by
        osTicket and
        NetHelpDesk in the
        Helpdesk Tools segment?

Accepted Answer

osTicket has
        3,898 customers and
        NetHelpDesk has
        29 customers in the
        Helpdesk Tools
        segment. osTicket has
        3869 more customers than
        NetHelpDesk in this category.

Question 4

What are the countries in which
        osTicket and
        NetHelpDesk has more customers?

Accepted Answer

osTicket has more customers in United States, Italy and Germany.
NetHelpDesk has more customers in United Kingdom, United States and Switzerland.

osTicket Vs NetHelpDesk : In-Depth Comparison

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Comparing the customer bases of osTicket and NetHelpDesk

Comparing the market share of osTicket and NetHelpDesk

Compare osTicket vs NetHelpDesk customers by geography

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