Question 1

What are the different markets in which
        Zoho Desk and
        Helpsumo compete against each other?

Accepted Answer

Zoho Desk and
        Helpsumo compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Help Desk And Ticketing, Helpdesk Tools.

Question 2

How does the market share of
        Zoho Desk
        and Helpsumo compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        Zoho Desk has a
        6.58%
        market share in comparison to
        Helpsumo’s
        0.01%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        Helpsumo holds the
        92nd spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Helpsumo in the
        Helpdesk Tools segment?

Accepted Answer

Zoho Desk has
        6,186 customers and
        Helpsumo has
        6 customers in the
        Helpdesk Tools
        segment. Zoho Desk has
        6180 more customers than
        Helpsumo in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Helpsumo has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Helpsumo has more customers in United States, France and India.

Zoho Desk Vs Helpsumo : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Helpsumo

Comparing the market share of Zoho Desk and Helpsumo

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