Question 1

What are the different markets in which
        LiveAgent and
        DeskPRO compete against each other?

Accepted Answer

LiveAgent and
        DeskPRO compete against each other in
        the Helpdesk Tools, Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and DeskPRO compare in the
        Helpdesk Tools market?

Accepted Answer

In the Helpdesk Tools market,
        LiveAgent has a
        7.54%
        market share in comparison to
        DeskPRO’s
        0.60%.
        Since it has a better market share coverage,
        LiveAgent holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Helpdesk Tools category, while
        DeskPRO holds the
        25th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        DeskPRO in the
        Helpdesk Tools segment?

Accepted Answer

LiveAgent has
        7,051 customers and
        DeskPRO has
        557 customers in the
        Helpdesk Tools
        segment. LiveAgent has
        6494 more customers than
        DeskPRO in this category.

Question 4

What are the countries in which
        LiveAgent and
        DeskPRO has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
DeskPRO has more customers in United States, United Kingdom and Canada.

LiveAgent Vs DeskPRO : In-Depth Comparison

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Comparing the customer bases of LiveAgent and DeskPRO

Comparing the market share of LiveAgent and DeskPRO

Compare LiveAgent vs DeskPRO customers by geography

Customer Movements for this month

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