Question 1

What are the different markets in which
        Zendesk and
        Zonka Feedback compete against each other?

Accepted Answer

Zendesk and
        Zonka Feedback compete against each other in
        the Customer Experience, Contact Center, Customer Satisfaction Ratings, Employee Engagement, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Zonka Feedback compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.53%
        market share in comparison to
        Zonka Feedback’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zonka Feedback holds the
        197th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zonka Feedback in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        163,257 customers and
        Zonka Feedback has
        9 customers in the
        Customer Experience
        segment. Zendesk has
        163248 more customers than
        Zonka Feedback in this category.

Question 4

What are the countries in which
        Zendesk and
        Zonka Feedback has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Zonka Feedback has more customers in United States, India and South Africa.

Zendesk Vs Zonka Feedback : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zonka Feedback

Comparing the market share of Zendesk and Zonka Feedback

Compare Zendesk vs Zonka Feedback customers by geography

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