Zendesk Vs WalkMe : In-Depth Comparison

Not sure if Zendesk, or WalkMe is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and WalkMe compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs WalkMe customers by industry, by geography and by buying patterns.

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Zendesk competes with other products in the Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management categories. It has a 17.53% market share in the Customer Experience category, and Zendesk has 163,257 customers in 10 countries.

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WalkMe competes with other products in the Project Collaboration, Customer Experience, Customer Engagement, Leadership, Mentoring And Strategy, Marketing Automation Platforms, Training And Assessment, User Onboarding And Engagement categories. It has a 0.60% market share in the Customer Experience category, and WalkMe has 5,580 customers in 10 countries.

Categories where Zendesk and WalkMe compete

Customer Experience
Contact Center
Customer Engagement
Instant Messaging And Chat
Interactive Voice Response (IVR)

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Zendesk

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Comparing the customer bases of Zendesk and WalkMe

Comparing the customer bases of Zendesk and WalkMe, we can see that Zendesk has 163,257 customer(s), while WalkMe has 5,580 customer(s). In the Customer Experience category, with 163,257 customer(s) Zendesk stands at 1st place by ranking, while WalkMe with 5,580 customer(s), is at the 24th place.

Zendesk

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1st

163,257 Customer

WalkMe

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24th

5,580 Customer

Comparing the market share of Zendesk and WalkMe

Zendesk has a 17.53% market share in the Customer Experience category, while WalkMe has a 0.60% market share in the same space.

Compare Zendesk vs WalkMe customers by geography

Comparing Zendesk and WalkMe customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while WalkMe has more customers in United States.

Zendesk

WalkMe

Customer Movements for this month

Gain actionable insights about the buying patterns of Zendesk vs WalkMe’s target audience.

Zendesk

New

1,687 Customer

Lost

2,278 Customer

WalkMe

New

73 Customer

Lost

38 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Zendesk and WalkMe compete against each other?

Zendesk and WalkMe compete against each other in the Customer Experience, Contact Center, Customer Engagement, Instant Messaging And Chat, Interactive Voice Response (IVR).

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How does the market share of Zendesk and WalkMe compare in the Customer Experience market?

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How many customers are acquired by Zendesk and WalkMe in the Customer Experience segment?

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What are the countries in which Zendesk and WalkMe has more customers?

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