Question 1

What are the different markets in which
        Freshworks and
        WalkMe compete against each other?

Accepted Answer

Freshworks and
        WalkMe compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and WalkMe compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        WalkMe’s
        0.60%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        WalkMe holds the
        24th spot.

Question 3

How many customers are acquired by
        Freshworks and
        WalkMe in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        WalkMe has
        5,587 customers in the
        Customer Experience
        segment. Freshworks has
        28717 more customers than
        WalkMe in this category.

Question 4

What are the countries in which
        Freshworks and
        WalkMe has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
WalkMe has more customers in United States, United Kingdom and Canada.

Freshworks Vs WalkMe : In-Depth Comparison

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Comparing the customer bases of Freshworks and WalkMe

Comparing the market share of Freshworks and WalkMe

Compare Freshworks vs WalkMe customers by geography

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