Question 1

What are the different markets in which
        Zendesk and
        WalkMe compete against each other?

Accepted Answer

Zendesk and
        WalkMe compete against each other in
        the Customer Experience, Contact Center, Customer Engagement, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and WalkMe compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        WalkMe’s
        0.60%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        WalkMe holds the
        24th spot.

Question 3

How many customers are acquired by
        Zendesk and
        WalkMe in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        WalkMe has
        5,587 customers in the
        Customer Experience
        segment. Zendesk has
        159120 more customers than
        WalkMe in this category.

Question 4

What are the countries in which
        Zendesk and
        WalkMe has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
WalkMe has more customers in United States, United Kingdom and Canada.

Zendesk Vs WalkMe : In-Depth Comparison

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Comparing the customer bases of Zendesk and WalkMe

Comparing the market share of Zendesk and WalkMe

Compare Zendesk vs WalkMe customers by geography

Customer Movements for this month

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