Question 1

What are the different markets in which
        Freshworks and
        UserTesting compete against each other?

Accepted Answer

Freshworks and
        UserTesting compete against each other in
        the Customer Experience, Audience Insights, Contact Center, Crowdsourced Feedback, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and UserTesting compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        2.91%
        market share in comparison to
        UserTesting’s
        0.06%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        UserTesting holds the
        65th spot.

Question 3

How many customers are acquired by
        Freshworks and
        UserTesting in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        37,391 customers and
        UserTesting has
        733 customers in the
        Customer Experience
        segment. Freshworks has
        36658 more customers than
        UserTesting in this category.

Question 4

What are the countries in which
        Freshworks and
        UserTesting has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
UserTesting has more customers in United States, United Kingdom and Canada.

Freshworks Vs UserTesting : In-Depth Comparison

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Comparing the customer bases of Freshworks and UserTesting

Comparing the market share of Freshworks and UserTesting

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