Question 1

What are the different markets in which
        Zendesk and
        TeleTech compete against each other?

Accepted Answer

Zendesk and
        TeleTech compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and TeleTech compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.31%
        market share in comparison to
        TeleTech’s
        0.03%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        TeleTech holds the
        83rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        TeleTech in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        165,070 customers and
        TeleTech has
        332 customers in the
        Customer Experience
        segment. Zendesk has
        164738 more customers than
        TeleTech in this category.

Question 4

What are the countries in which
        Zendesk and
        TeleTech has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
TeleTech has more customers in United States, India and Philippines.

Zendesk Vs TeleTech : In-Depth Comparison

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Comparing the customer bases of Zendesk and TeleTech

Comparing the market share of Zendesk and TeleTech

Compare Zendesk vs TeleTech customers by geography

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