Question 1

What are the different markets in which
        Zendesk and
        SurveyLab compete against each other?

Accepted Answer

Zendesk and
        SurveyLab compete against each other in
        the Customer Experience, Contact Center, Forms And Surveys, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and SurveyLab compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.53%
        market share in comparison to
        SurveyLab’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        SurveyLab holds the
        188th spot.

Question 3

How many customers are acquired by
        Zendesk and
        SurveyLab in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        163,257 customers and
        SurveyLab has
        10 customers in the
        Customer Experience
        segment. Zendesk has
        163247 more customers than
        SurveyLab in this category.

Question 4

What are the countries in which
        Zendesk and
        SurveyLab has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
SurveyLab has more customers in United States, Italy and Germany.

Zendesk Vs SurveyLab : In-Depth Comparison

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Comparing the customer bases of Zendesk and SurveyLab

Comparing the market share of Zendesk and SurveyLab

Compare Zendesk vs SurveyLab customers by geography

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