Question 1

What are the different markets in which
        Freshworks and
        Retently NPS compete against each other?

Accepted Answer

Freshworks and
        Retently NPS compete against each other in
        the Customer Experience, Advocate Marketing, Contact Center, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Retently NPS compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.69%
        market share in comparison to
        Retently NPS’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Retently NPS holds the
        123rd spot.

Question 3

How many customers are acquired by
        Freshworks and
        Retently NPS in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Retently NPS has
        79 customers in the
        Customer Experience
        segment. Freshworks has
        34225 more customers than
        Retently NPS in this category.

Question 4

What are the countries in which
        Freshworks and
        Retently NPS has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Retently NPS has more customers in United States, Australia and United Kingdom.

Freshworks Vs Retently NPS : In-Depth Comparison

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Comparing the customer bases of Freshworks and Retently NPS

Comparing the market share of Freshworks and Retently NPS

Compare Freshworks vs Retently NPS customers by geography

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