Question 1

What are the different markets in which
        Zendesk and
        Retently NPS compete against each other?

Accepted Answer

Zendesk and
        Retently NPS compete against each other in
        the Customer Experience, Advocate Marketing, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Retently NPS compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Retently NPS’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Retently NPS holds the
        160th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Retently NPS in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Retently NPS has
        58 customers in the
        Customer Experience
        segment. Zendesk has
        180356 more customers than
        Retently NPS in this category.

Question 4

What are the countries in which
        Zendesk and
        Retently NPS has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Retently NPS has more customers in United States, Australia and Hungary.

Zendesk Vs Retently NPS : In-Depth Comparison

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Comparing the customer bases of Zendesk and Retently NPS

Comparing the market share of Zendesk and Retently NPS

Compare Zendesk vs Retently NPS customers by geography

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