Question 1

What are the different markets in which
        Zendesk and
        PeopleMetrics compete against each other?

Accepted Answer

Zendesk and
        PeopleMetrics compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and PeopleMetrics compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        PeopleMetrics’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        PeopleMetrics holds the
        183rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        PeopleMetrics in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        PeopleMetrics has
        12 customers in the
        Customer Experience
        segment. Zendesk has
        164695 more customers than
        PeopleMetrics in this category.

Question 4

What are the countries in which
        Zendesk and
        PeopleMetrics has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
PeopleMetrics has more customers in United States, Canada and India.

Zendesk Vs PeopleMetrics : In-Depth Comparison

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Comparing the customer bases of Zendesk and PeopleMetrics

Comparing the market share of Zendesk and PeopleMetrics

Compare Zendesk vs PeopleMetrics customers by geography

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