Question 1

What are the different markets in which
        Pendo and
        Genesys compete against each other?

Accepted Answer

Pendo and
        Genesys compete against each other in
        the Customer Experience, Communication, Contact Center, Customer Engagement, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Pendo
        and Genesys compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Pendo has a
        1.53%
        market share in comparison to
        Genesys’s
        0.66%.
        Since it has a better market share coverage,
        Pendo holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Genesys holds the
        21st spot.

Question 3

How many customers are acquired by
        Pendo and
        Genesys in the
        Customer Experience segment?

Accepted Answer

Pendo has
        18,323 customers and
        Genesys has
        7,939 customers in the
        Customer Experience
        segment. Pendo has
        10384 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Pendo and
        Genesys has more customers?

Accepted Answer

Pendo has more customers in United States, United Kingdom and Canada.
Genesys has more customers in United States, United Kingdom and Australia.

Pendo Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Pendo and Genesys

Comparing the market share of Pendo and Genesys

Compare Pendo vs Genesys customers by geography

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