Question 1

What are the different markets in which
        OneAll and
        LiveAgent compete against each other?

Accepted Answer

OneAll and
        LiveAgent compete against each other in
        the Customer Experience, Contact Center, Data Analytics, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        OneAll
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        OneAll has a
        1.12%
        market share in comparison to
        LiveAgent’s
        0.72%.
        Since it has a better market share coverage,
        OneAll holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        OneAll and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

OneAll has
        10,450 customers and
        LiveAgent has
        6,663 customers in the
        Customer Experience
        segment. OneAll has
        3787 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        OneAll and
        LiveAgent has more customers?

Accepted Answer

OneAll has more customers in United States, India and United Kingdom.
LiveAgent has more customers in United States, United Kingdom and Canada.

OneAll Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of OneAll and LiveAgent

Comparing the market share of OneAll and LiveAgent

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