Question 1

What are the different markets in which
        Smartlook and
        LiveAgent compete against each other?

Accepted Answer

Smartlook and
        LiveAgent compete against each other in
        the Customer Experience, Heatmaps, Analytics, Contact Center, Helpdesk Tools.

Question 2

How does the market share of
        Smartlook
        and LiveAgent compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Smartlook has a
        3.05%
        market share in comparison to
        LiveAgent’s
        0.72%.
        Since it has a better market share coverage,
        Smartlook holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        Smartlook and
        LiveAgent in the
        Customer Experience segment?

Accepted Answer

Smartlook has
        28,400 customers and
        LiveAgent has
        6,663 customers in the
        Customer Experience
        segment. Smartlook has
        21737 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Smartlook and
        LiveAgent has more customers?

Accepted Answer

Smartlook has more customers in Brazil, United States and Czech Republic.
LiveAgent has more customers in United States, United Kingdom and Canada.

Smartlook Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Smartlook and LiveAgent

Comparing the market share of Smartlook and LiveAgent

Compare Smartlook vs LiveAgent customers by geography

Customer Movements for this month

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