Question 1

What are the different markets in which
        Podium and
        Kayako compete against each other?

Accepted Answer

Podium and
        Kayako compete against each other in
        the Customer Experience, Instant Messaging And Chat, Customer Satisfaction Ratings, Helpdesk Tools, Reputation Management.

Question 2

How does the market share of
        Podium
        and Kayako compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Podium has a
        1.86%
        market share in comparison to
        Kayako’s
        0.10%.
        Since it has a better market share coverage,
        Podium holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Kayako holds the
        48th spot.

Question 3

How many customers are acquired by
        Podium and
        Kayako in the
        Customer Experience segment?

Accepted Answer

Podium has
        22,950 customers and
        Kayako has
        1,240 customers in the
        Customer Experience
        segment. Podium has
        21710 more customers than
        Kayako in this category.

Question 4

What are the countries in which
        Podium and
        Kayako has more customers?

Accepted Answer

Podium has more customers in United States, Australia and Canada.
Kayako has more customers in United States, United Kingdom and India.

Podium Vs Kayako : In-Depth Comparison

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Comparing the customer bases of Podium and Kayako

Comparing the market share of Podium and Kayako

Compare Podium vs Kayako customers by geography

Customer Movements for this month

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