Question 1

What are the different markets in which
        Zendesk and
        HelpCrunch compete against each other?

Accepted Answer

Zendesk and
        HelpCrunch compete against each other in
        the Customer Experience, Instant Messaging And Chat, Contact Center, Email Marketing Automation, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and HelpCrunch compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        17.71%
        market share in comparison to
        HelpCrunch’s
        0.13%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        HelpCrunch holds the
        49th spot.

Question 3

How many customers are acquired by
        Zendesk and
        HelpCrunch in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        164,707 customers and
        HelpCrunch has
        1,167 customers in the
        Customer Experience
        segment. Zendesk has
        163540 more customers than
        HelpCrunch in this category.

Question 4

What are the countries in which
        Zendesk and
        HelpCrunch has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
HelpCrunch has more customers in United States, Ukraine and Poland.

Zendesk Vs HelpCrunch : In-Depth Comparison

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Comparing the customer bases of Zendesk and HelpCrunch

Comparing the market share of Zendesk and HelpCrunch

Compare Zendesk vs HelpCrunch customers by geography

Customer Movements for this month

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